What is Plain Paper or White Paper Factory?

A "white paper factory" is a term used to describe print and mail service providers who have transitioned from preprinted forms to inkjet printing processes for customer communications. In this context, a white paper factory is a production facility that utilizes high-speed inkjet printers to produce documents, including bills, statements, and other customer communications, on blank white paper.

Traditionally, print and mail service providers used preprinted forms for customer communications. These forms were printed in advance with static information, such as company logos, addresses, and other branding elements. Variable information, such as customer names, addresses, and billing amounts, were printed on these forms using toner-based printers.

White Paper Factory Benefits

• Operational Savings
• Equipment Reduction
• Lower equipment depreciation/lease cost
• Lower equipment maintenance cost
• Labor savings
• Workflow Improvements
• Minimize time between jobs
• Print stream consolidation
• Production life-cycle reduction
• Improved SLAs (Service Level Agreements) performance
• Lower Supply Costs
• Unit cost per form
• No pre-printed forms (perfs or pin-feeds) expenses
• Reduced envelope cost
• Improved communication transition and transformation capabilities for
• Brand relaunching
• Program segmentation capabilities
• Communication consolidation opportunities

Who Should Implement It and Why?

With the advent of high-speed inkjet printers, print and mail service providers began transitioning from preprinted forms to blank white paper. Inkjet printing enables service providers to print variable data and graphics directly onto blank paper, eliminating the need for preprinted forms. This approach can be more cost-effective and efficient, eliminating the need to inventory and manage preprinted forms.

Transitioning to a white paper factory workflow solution with inkjet printing processes is a smart choice for print and mail service providers looking to improve their operational efficiency and minimize costs, ultimately benefiting both service providers and their customers. Service providers can deliver high-quality customer communications while reducing costs and improving overall efficiency by eliminating the need for preprinted forms and utilizing high-speed inkjet printers to print directly onto blank paper. Contact us today to learn how Quantre Solutions can help your organization transition to a white paper factory workflow solution and optimize your customer communications management. This email address is being protected from spambots. You need JavaScript enabled to view it..

Customer Communication Management Solutions Incorporate ADFs

Automated Document Factory (ADF) solutions have been an essential aspect of production and output management systems since print operators first utilized computer systems to produce output. As high-speed print equipment grew, the industry required better management and control of print and pre/post-print workflow processes. In 1996, Gartner coined the term Automated Document Factory (ADF) to represent an architecture and set of processes to manage the creation and delivery of high-volume, mission-critical digital documents. Gartner updated the definition of the term to ADF 2.0 in 2007.

In 2009, Gartner Group and Forrester Research began publishing industry reports describing Customer Communications Management (CCM) as a strategy to improve the creation, delivery, storage, and retrieval of outbound communications. CCM transformed from being simply a strategy to a multi-billion dollar industry of products and services. The industry's evolution from ADF to CCM expanded the scope beyond just delivering a communication to the customer; it became customer-centric, focusing on customer onboarding, journey mapping, experience, and retention strategies.

At Quantre Solutions, our CCM solutions incorporate our team's experience in designing and building ADFs, as well as the latest industry-proven customer-centric strategies and commercially available industry solutions. As a team of experienced consultants, product owners, solution designers, process engineers, solution architects, and technical architects, we are dedicated to providing resource support to deliver "Quantifiable Results" for your CCM modernization project.

If you're considering a CCM or ADF modernization project, let Quantre Solutions be your partner. Contact us today to learn how we can help optimize your customer communications management and streamline your operations.

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Customer Communication Management Solutions Incorporate ADFs

Production and output management systems have existed since print operators first used computer systems to produce output. When the customer communications industry's use of highspeed print equipment grew from measuring impression counts in the hundreds to thousands, operational requirements necessitated optimizing the management and control of print and pre and post-print workflow processes. In 1996 Gartner coined the term Automated Document Factory (ADF) to represent an architecture and set of processes to manage the creation and delivery of mission-critical, high-volume digital documents. In 2007, Gartner updated their definition of the term to what became known as ADF 2.0.

In 2009, Gartner Group and Forrester Research began publishing industry reports describing Customer Communications Management (CCM) as the strategy to improve the creation, delivery, storage, and retrieval of outbound communications to describe new industry software offerings and features coming to market. The industry embraced what CCM represented, transforming the term beyond a strategy to become a multi-billion dollar industry of products and services.

The industry's evolution from ADF to CCM expands the scope beyond simply delivering a communication to the customer instead of a document. It represents the customer as being centric to the purpose of the interaction and not the document. Modern business strategies have continued to build upon these initial communications management strategies to incorporate all aspects of the customer from customer onboarding, customer journey mapping, customer experience, and customer retention strategies.

CCM solutions designed by Quantre incorporate our ADF and operational experience from our team's experience custom designing and building ADFs before commercial options became readily available. Quantre now modernizes CCM solution designs, incorporating the latest industry-proven customer-centric strategies, Quantre's operationally proven processes, and commercially available industry solutions.

Is your organization considering a CCM or ADF modernization project? Our previous experience as product owners, CCM Solution Designers, process engineers, solution architects, and technical architects will become your team's experience with Quantre Solutions on your team! Quantre is ready to provide resource support to deliver "Quantifiable Results" for your CCM modernization project.

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 CCM & CXM Solutions

Our Unique Operational Approach

What sets Quantre Solutions apart is our operational approach to management tools and reporting. Our solutions are designed by our team of Operational Managers with over 50 years of collective experience. We leverage existing data to create meaningful tools for your organization while designing a roadmap to expand future operational reporting capabilities. Our solutions can include production management dashboard monitors, workflow tools, metric and production reporting, SLA reports, and transaction tracking services.

Custom Development Support for Unique Business Needs

Quantre Solutions has successfully supported multiple project teams with custom development efforts, meeting the unique business needs of their management system projects. Our resources can integrate with your operational team, acting as your operational subject matter experts and client advocates. In this capacity, we can augment your project team with our experience to assist with the vision and direction of your development project. Our years of experience and successful implementations of similar projects can accelerate your team's completion of:

• Requirements Documentation
• User Stories
• Quality Assurance/Control Checklists
• Standard Operating Procedures

Partner with Quantre Solutions for Professional Services Resources 

If you would like to learn more about how Quantre Solutions can provide professional service resources to support your CCM and print and mail solutions, contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.. Let us help you streamline your customer communications workflows and enhance your operational efficiency.